The Ministry of Industry and Information Technology reminds you to set the SIM card password in time. Doing these four things after losing your phone is more important than calling the police.

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If you lose your phone, do you know what to do immediately to prevent it from being stolen?

Recently, there have been reports that criminals stole personal mobile phones, stole users' personal information on a government APP, and then applied for online loans and consumption, causing users to suffer property losses. The article was widely forwarded on the Internet, causing netizens to worry about the protection of mobile phone personal information and property safety.

In this regard, the Ministry of Industry and Information Technology interviewed the relevant person in charge of the telecom company involved. It is understood that the user did not report the loss of the phone card in time after the phone was stolen, which left room for criminals to exploit loopholes. The criminals obtained important personal information such as the user's ID number in a government APP through the weak verification method of "mobile phone number + verification code", used the user's personal information to change the mobile phone service password, used rhetoric to deceive and induce the customer service staff of the telecom company to unblock the reported lost phone card, and used the "retrieve user password" loophole of some online loan platforms to reset the user's payment password to defraud online loan funds, ultimately causing property losses to users.

The Ministry of Industry and Information Technology requires the three basic telecommunications companies to strengthen security protection while facilitating users to handle business in sensitive links involving user identity such as service password resetting and unblocking, strengthen risk prevention awareness training for customer service personnel, and be vigilant against abnormal business handling behaviors.

The Ministry of Industry and Information Technology also reminded people to set the SIM card password in a timely manner, report the loss of their mobile phone as soon as possible, and strengthen their awareness of security risks.

Generally speaking, the first thing to do when a phone is lost is not to call the police. It is more important to do the following four things:

1. Call your mobile operator to report your mobile number lost to prevent others from logging in with your verification code.

2. Call the bank’s customer service to report the loss of your mobile online banking account.

3. If your mobile phone is bound to Alipay, you need to call 95188 to report the loss as soon as possible.

4. If your WeChat account contains money or other important information, you can log in to the website 110.qq.com to freeze your WeChat account.